Our guiding goals: keeping clients safe, delivering an amazing experience, and digitalizing where possible.

As we enter the new normal and the ability to foresee a possible wedding date returns, it’s essential for us to constantly be updating how we adapt to the world situation. More specifically, we’re focused on client onboarding. When everything first happened, we focused all our energy into accommodating existing clients to the tune that we weren’t accepting, for a period of time, new clients.

Now that we’re comfortable and feel our current client base is in a good place, we’ll reopen our acceptance period.

This document will talk about what this process now looks like, how onboarding happens, and how you can expect to meet your team.

The Initial Meeting

We cannot have these in-person. It saddens us to not be able to hug customers, however, it is not our place nor a requirement to put our future brides and grooms at risk.

Thus, all consults will happen via Zoom, Skype, or Facetime. Clients do not need to have their camera on, however, we will so you can get to know us!

Feel free to join the meeting with a glass of wine in hand!

One-month-out Meeting

If possible, we’ll have this in-person. However, until October (now, extended through January), we will be holding these via Zoom, Skype, or Facetime. To once more, ensure safety.

Day-of

We’ll be sending the required number of team members. For this time, we will not have interns or any additional support staff, unless contracted, join the wedding.

You will be allowed to take off your mask, when safe. However, our team members will always keep their mask on, we kindly ask that you also ensure anyone with you has been either (a) Verified Covid negative or (b) Does not and has not matches any of these symptoms in the last two weeks.

Keep in mind, if you’d like us to do Bridal Coverage or Grooms Coverage, since we’d have to enter the room and be in close proximity, we ask all members get FREE Covid testing and provide us those results. We also ask that they quarantine directly after their testing until the day-of to ensure their result doesn’t become inaccurate.

Post-wedding, album design, or consults

We will be holding these all online, as for pickups, that’ll be done safely where you won’t have physical contact with a team member.

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