Credit card fees, explained

Curious on what that processing or usage fee is, here’s a breakdown of what we’ll charge you when you use our payment form online.

It is financially unfeasible for us to override these fees, if they’re a blocker for you, consider our cash/check options; for more information contact us.

Processing Fee

We charge 3.5% and $0.60 for all transactions to accommodate our form provider’s processing fee and our credit card processor’s processing fee.

Usage Fee

If you’re paying under $400 we will charge a $50 housekeeping and processing fee. If you’re paying over $3,000 we will charge a $100 housekeeping and processing fee.

This housekeeping and processing fee goes towards our team for bookkeeping, record keeping, and more. We also add this to protect us from the additional small/large transaction fees our two providers which your payment will pass through charge.

How Do I Avoid Fees

To avoid our processing fee, contact us regarding paying in cash/check. To avoid our usage fee, make a payment between $401 and $2,999.

Do Fees Count Towards My Contract Price

No. Fees are for the payment, only the net amount your paying (payment total minus fees) will be deducted from your balance.

New client onboarding process (Re: COVID-19)

Our guiding goals: keeping clients safe, delivering an amazing experience, and digitalizing where possible.

As we enter the new normal and the ability to foresee a possible wedding date returns, it’s essential for us to constantly be updating how we adapt to the world situation. More specifically, we’re focused on client onboarding. When everything first happened, we focused all our energy into accommodating existing clients to the tune that we weren’t accepting, for a period of time, new clients.

Now that we’re comfortable and feel our current client base is in a good place, we’ll reopen our acceptance period.

This document will talk about what this process now looks like, how onboarding happens, and how you can expect to meet your team.

The Initial Meeting

We cannot have these in-person. It saddens us to not be able to hug customers, however, it is not our place nor a requirement to put our future brides and grooms at risk.

Thus, all consults will happen via Zoom, Skype, or Facetime. Clients do not need to have their camera on, however, we will so you can get to know us!

Feel free to join the meeting with a glass of wine in hand!

One-month-out Meeting

If possible, we’ll have this in-person. However, until October (now, extended through January), we will be holding these via Zoom, Skype, or Facetime. To once more, ensure safety.

Day-of

We’ll be sending the required number of team members. For this time, we will not have interns or any additional support staff, unless contracted, join the wedding.

You will be allowed to take off your mask, when safe. However, our team members will always keep their mask on, we kindly ask that you also ensure anyone with you has been either (a) Verified Covid negative or (b) Does not and has not matches any of these symptoms in the last two weeks.

Keep in mind, if you’d like us to do Bridal Coverage or Grooms Coverage, since we’d have to enter the room and be in close proximity, we ask all members get FREE Covid testing and provide us those results. We also ask that they quarantine directly after their testing until the day-of to ensure their result doesn’t become inaccurate.

Post-wedding, album design, or consults

We will be holding these all online, as for pickups, that’ll be done safely where you won’t have physical contact with a team member.

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FAQ:

Will there be aids if I cannot make payments on time?

Of course, we’ll be addressing this case-by-case. but, we’re here to help. Email to support@ccdesignstudio.com and please explain how we can help.

Will there be discounts since things are online?

No, since all services you’re paying for must be in-person, we will not be discounting. plus, we need to pay our staff and stay in business.

Do I have to wear my mask during my wedding and/or in all my photos?

We would love for brides to have some photos mask-less, however, you should check with your other service providers (like: Venue) to ensure they’ll allow the removal of a mask. Additionally, we ask that at every time possible for you to have your mask on, you do.

Can my extended family be without a mask?

Once more, this is not solely our decision. we do ask everyone who can wear a mask does, however, if approved by all other vendors we’ll also comply with that approval.

Will you be doing table shots for all my guests?

All weddings look different now, we'll take photos of your guests, however, we have the right to remain further back if they remove the mask and have not been verified Covid negative.

Why do you take this so seriously?

Two weeks off doesn't work for us. If we get sick, it's serious, we all live with our significant others and for some, they're high risk. We love weddings, however, we cannot put our team at risk for a wedding. We must be safe, first and foremost.

What if the state locks down again?

We will reschedule along with your venue. Keep in mind, your photography team may change pending the date.

Where is the client app?

After careful consideration, we have shut down the client app and dedicated those funds and hours into making our main website (ccdesignstudio.com) as powerful as possible.

Wondering how to get things done? Here’s how we have replaced things.

Payments

Go to ccdesignstudio.com/clients/payment to make a payment.

As for your current balance please contact billing@ccdesignstudio.com to receive your personal database.

Galleries

We just entirely redesigned our gallery finder! Go to ccdesignstudio.com/event for the new one-stop-shop!

Assignments

Your account manager will email you your assignment. To get your document that goes over that information email support@ccdesignstudio.com.

Timelines

Timelines will now be emailed to you for approval. To get yours email support@ccdesignstudio.com.

Making a package adjustment

Package adjustments may now be done online! Checkout the portal »

Simply go to ccdesignstudio.com/clients/adjustment and buy the additional items you’d like in your package.

When filling out the form, it will ask for a card, no matter what you select the form will not charge you. It will simply place a hold on that card for us to later process and charge after confirming the change with you. We do this since your account manager is required to look-over the change before we may process it.

All changes must comply with our upgrade policy.

Downgrades are not permitted.

Selecting two sets of favorites

To favorite two (or more) sets of images, you'll login using the same email with a different string.

Here's the example, if my email is example@gmail.com and I need to favorite 3 sets of images then my logins will look like this;

• Set One: example+set1@gmail.com

• Set Two: example+set2@gmail.com

• Set Three: example+set3@gmail.com

And so on, and so on, solely changing the number that follows "set" in an increment of one.

As for everything else, please refer to the selecting images help doc.

Selecting images for your album

First off, head over to our online viewing gallery!

You can find the link to yours on the events search page;

Head to Events Search Page

You must enter your name and email then click login before entering the gallery!

Now, let's break down the dashboard you're viewing and different sections;

When you'd like to favorite the current image you're viewing, click the favorite button below the current image, next to the navigation area;

Once you have favorited all your images, verify your favorite count is not above your package's approve image count.

Then, email support@ccdesignstudio.com and let me know you're done selecting images!

We'll submit your favorite list for album design and within the next two weeks or less, you'll receive a link with an online preview of your album for your approval or revision comments.

How album ordering works

Quick note: Our system does not alert us when you don't order an album, therefore, we place this on you to follow-up for it, select favorites, and notify us when it's ready for us to submit for design.

Step 1.

Login to your online viewing gallery and select the images you'd like (up to 60 unless specifically noted in your contract)

Here's a doc for selecting favorites: https://help.ccdesignstudio.com/en/articles/3502955-selecting-images-for-your-album

Step 2.

Once you have selected all your favorites, go ahead and email support@ccdesignstudio.com and notify us it time to submit the favorite for design.

This means you love all those images and want our design team to make an album design out of them.

We will deny your request if you surpass your image limit - we cannot filter or select images for you.

Step 3.

Within 2-6 weeks of submitting for design, you'll get a link to review your album layout draft.

Once you receive this, look through it, and leave comments for revision (if needed) or click "OK for Production."

If you click "OK for Production" there is no turning back, our lab immediately submits the album into their queue. By clicking "OK for Production" you're stating it's amazing and you have no changes.

We are not at fault should you not have requested a change to the album despite you wanting a change.

Step 4.

Album in hand + tissues nearby; it's time!